Cancellation and Refund Policy

SnoopDigi, a registered S Corporation in the State of New York (“SnoopDigi,” “we,” “us,” or “our”), enforces a clear, transparent, and legally binding policy regarding service cancellations and refunds.

Because we specialize in custom digital services—including website development, search engine optimization (SEO), Google Business Profile (GBP) optimization, AI Receptionist configurations, and agency-managed Virtual Assistant support—our work requires immediate allocation of specialized engineering, administrative, and strategic resources.

By purchasing any service, package, or retainer from SnoopDigi, you explicitly agree to the following terms:

1. General Refund Policy

• All Digital Services Are Strictly Non-Refundable: Due to the custom, labor-intensive nature of digital marketing, software development, and specialized setup workflows, SnoopDigi operates under a strict no-refunds policy.

• Setup Fees and Retainers: All one-time setup fees (including custom AI Receptionist setup and training fees), initial development deposits, and monthly recurring B2B service retainers (for SEO, Local Search, or Virtual Assistants) are 100% non-refundable from the moment payment is successfully processed.

• No Post-Delivery Refunds: Once a custom website is signed off on staging and deployed live to a production server, or once an AI Receptionist agent or SEO campaign is launched, the Client explicitly waives any right to claim a refund for services rendered.

2. Service Cancellations and Billing Notice Periods

• 30-Day Written Notice for Recurring Retainers: You may choose to cancel your monthly recurring services (such as SEO campaigns, local GMB maintenance, or Virtual Assistant packages) at any time. To avoid being billed for the subsequent cycle, you must submit a formal, written cancellation request strictly via email to hello@snoopdigi.com at least thirty (30) calendar days prior to your next scheduled renewal date.

• Immediate Termination Option: If you require immediate cancellation of a recurring service without providing the mandatory 30-day notice, you must pay an immediate close-out fee equivalent to one full month of your active recurring service rate to cover pre-allocated developer and strategic resources.

• No Prorated or Partial Credits: If a recurring campaign or service is canceled midway through an active monthly billing cycle, SnoopDigi will continue delivering services until the end of the paid billing period. No prorated refunds, partial credits, or roll-over hours will be issued for unused days or unused Virtual Assistant time within that active month.

• Specialized and Time-Sensitive Campaigns: Cancellations for time-sensitive, seasonal, or launch-based campaigns are subject to the same strict 30-day notice requirement, as technical and creative resources are reserved well in advance.

3. Forfeiture of Performance Claims Due to Client Delays

SnoopDigi will not process any refunds, credits, compensation, or penalty waivers if campaign performance, project timelines, or service delivery are hindered by client-side delays or interference. This includes, but is not limited to:

• Failure to Provide Required Access: The Client fails to provide necessary administrative credentials, hosting access, Google Search Console, or Google Business Profile manager access within fourteen (14) days of project kickoff.

• Third-Party Technical Interference: The Client or an unauthorized third-party makes unapproved modifications to website code, technical SEO frameworks, or Google Business Profile structural settings during an active contract.

• Concurrent Competitor Engagement: The Client engages another SEO agency, developer, or consultant to work on the exact same website domain, digital assets, or GMB profiles during SnoopDigi’s active campaign.

• Disregard of Best Practices: The Client disregards SnoopDigi’s core strategic guidelines, approved White-Hat optimizations, or structural recommendations (including keyword focus or content upgrades).

• Stalled Projects & Inactivity: A custom development project or setup goes completely stalled or inactive for more than sixty (60) consecutive days due to missing Client content, assets, feedback, or milestone sign-offs. Stalled projects will also be subject to the Project Inactivity Fee outlined in our master Terms and Conditions.

4. Strict Chargeback and Payment Dispute Policy

• Acknowledgement of Custom Labor: The Client understands and explicitly agrees that by purchasing services from SnoopDigi, they are securing custom digital labor, bespoke code, and dedicated consulting hours.

• Chargeback Defense & Documentation: In the event that a Client initiates a credit card chargeback, merchant payment dispute, or bank transfer reversal for services already rendered, SnoopDigi will defend its merchant privileges vigorously. We will submit this agreement, all written email communications, project proposals, time-logs, and signed staging server approvals directly to the issuing bank and merchant processor.

• Collections and Debt Recovery: If a Client successfully forces a chargeback or payment reversal through their financial institution for completed work, SnoopDigi reserves the right to treat the reversed funds as an immediate overdue debt. The Client shall be held legally liable for:

  1. The original unpaid invoice amount.

  2. An administrative chargeback fee of $250.00 to cover processing disputes.

  3. Accrued late fees (5% accumulating every 30 days) as dictated by our master Terms and Conditions.

  4. All legal fees, court costs, and third-party collection agency fees incurred by SnoopDigi during recovery efforts.

5. Contact Information

For any cancellation requests, billing questions, or to discuss your account, please reach out directly to our finance and account team:

• Corporate Entity: SnoopDigi (S-Corp)

• Physical Address: 2722 Voorhies Ave, Brooklyn, NY 11235, USA

• Billing Support Email: hello@snoopdigi.com

• Direct Corporate Line: +1 (347) 203-0363