These Terms and Conditions (“Terms”) govern the relationship, digital services, and agreements between SnoopDigi, a registered S Corporation in the State of New York (“SnoopDigi,” “we,” “us,” or “our”), and the entity or individual purchasing our services (“Client,” “you,” or “your”).
By accepting a quote, making a payment, signing an agreement, or accessing our services, you agree to be bound by these Terms.
Cost Estimations: All project estimates, proposals, and quotes are based on SnoopDigi’s understanding of your business requirements and the agreed-upon project scope. Any request for modifications, scope expansions, or additional features (including minor post-agreement improvements) may result in additional billable hours or adjusted project fees.
Acceptance of Terms: A proposal or quotation is officially accepted—and a binding agreement formed—when the Client provides written confirmation via email, executes a digital signature, pays a setup fee, or submits the first milestone payment. Verbal agreements are not considered binding for project scope adjustments.
Client Responsibility for Accuracy: The Client is solely responsible for verifying that all technical specifications, design assets, and functional expectations are accurately detailed in the scope of work prior to project kickoff. SnoopDigi is not responsible for project delays or cost overruns resulting from a Client’s failure to communicate essential requirements in a timely manner.
Good Faith & Project Complexity: SnoopDigi operates in good faith, relying entirely on the information provided by the Client at the time of quoting. Should hidden technical complexities or pre-existing server errors arise that were not disclosed by the Client, SnoopDigi reserves the right to adjust the project timeline and billing.
Asset and Content Submission: To maintain project schedules, the Client must deliver all requested text, images, brand assets, hosting credentials, and integration logins within fourteen (14) calendar days of project kickoff. Delays in asset submission will directly extend the estimated project completion date.
Unforeseen Circumstances: While SnoopDigi makes every reasonable effort to adhere to projected timelines, we are not liable for scheduling delays caused by third-party platform updates, hosting provider outages, client-side delays, acts of God, or other unforeseen circumstances. No financial penalties or service discounts shall apply for unintentional project delays.
Staging Server Review: Prior to launching, migrating, or deploying a completed website, SnoopDigi will host the website on a secure staging server for the Client’s review.
Written Client Sign-Off: The Client must conduct a thorough review of the staging site and provide formal, written sign-off (via email or digital signature) confirming that all structural, functional, visual, and textual elements are approved and completed to their satisfaction.
Deployment & Launch Restrictions: Under no circumstances will SnoopDigi migrate, transfer, publish live, or deliver credentials for any custom-developed website or application until the final project invoice has completely cleared.
Intellectual Property Transfer: Upon receipt of final payment and execution of written sign-off, SnoopDigi transfers unrestricted rights to the Client to use, modify, and publish the website’s front-end design, custom written copy, and images. SnoopDigi retains all ownership and proprietary rights over its pre-existing codebase, custom scripts, internal database structures, and proprietary development workflows used to build the asset.
Access Requirements: To perform local optimization, the Client must grant SnoopDigi secure, manager-level access to their verified Google Business Profile. SnoopDigi is not liable for project or ranking delays caused by a Client’s failure to provide this access.
Account Suspensions and Penalties: SnoopDigi optimizes profiles strictly in accordance with Google’s current guidelines. However, Google retains absolute control over its platform. SnoopDigi is not responsible or liable if Google issues a soft suspension, hard suspension, or listing penalty due to search engine algorithm updates, user-generated spam reviews, competitive flagging, or pre-existing profile violations. Reinstatement services or appeal submissions requested by the Client may be subject to additional billable fees.
Algorithmic Fluctuations: Technical and on-page SEO services are performed according to search engine best practices. Because search engines (such as Google) continuously update their ranking algorithms, SnoopDigi does not guarantee specific, permanent keyword rankings, specific traffic volumes, or local map-pack placements.
Prior Domain Actions: SnoopDigi is not responsible for drops in organic rankings, traffic losses, or domain penalties resulting from prior optimization attempts, algorithmic updates, or manual actions triggered by black-hat techniques previously applied to the domain by the Client or third parties.
Client Modifications: Once SEO optimization is complete, any structural, code, or content modifications made to the website by the Client or an unapproved third party that override or break the implemented SEO framework will void performance assessments and require additional billable hours to correct.
AI Setup Fees: Custom training, testing, voice latency optimization, and system integration for the AI Receptionist require a one-time setup fee. Because development and engineering begin immediately upon payment, this setup fee is strictly non-refundable.
VA and AI Recurring Retainers: Monthly recurring plans (including Virtual Assistant hours and AI hosting/optimization retainers) are billed in advance.
Hours and Delivery: Virtual Assistant hours are allocated on a monthly basis. Unused monthly hours do not roll over to subsequent months unless explicitly agreed upon in a signed, written addendum.
Payment Terms: All invoices are due upon receipt. Project milestones must be paid in full before work commences on the subsequent phase.
The “Work Stops” Clause: If the Client fails to pay any milestone invoice or monthly recurring subscription within five (5) business days of its due date, all active development, SEO optimization, and campaign execution will pause immediately. SnoopDigi will not allocate engineering, strategy, or support resources to an account with an overdue balance, and final delivery timelines will be adjusted accordingly.
Late Fees: Outstanding balances not settled within seven (7) calendar days of the invoice date will be subject to a 5% late fee. An additional 5% late fee will accumulate every thirty (30) days thereafter until the balance is paid in full.
Project Inactivity Fee: Projects that remain inactive, stalled, or delayed due to a Client’s failure to provide feedback, assets, or approvals for more than sixty (60) consecutive days will incur an administrative reactivation fee of $99.00 per week to maintain server staging space and resource allocation.
Campaign Pause Policy: Clients wishing to temporarily place a recurring campaign on hold must provide written notice at least fifteen (15) days prior to their next billing cycle.
Resolution Process: In the event of a billing discrepancy, error, or dissatisfaction, the Client agrees to contact SnoopDigi directly at hello@snoopdigi.com to seek an amicable resolution prior to contacting their financial institution, bank, or credit card issuer.
Chargeback Defense Policy: By issuing written sign-off on staging deliverables or authorizing a recurring service payment, the Client explicitly acknowledges that services have been successfully rendered and received. Initiating an unauthorized chargeback or payment dispute for services fully rendered, completed, and accepted in writing constitutes a material breach of these Terms, and SnoopDigi reserves the right to seek recovery of funds, processing fees, and associated legal costs.
New York S-Corp Jurisdiction: SnoopDigi is a registered corporate entity (S Corporation) in the State of New York. These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by, and construed in accordance with, the laws of the State of New York, USA, without giving effect to any choice of law or conflict of law provisions.
Exclusive Venue: Any legal suit, action, or proceeding arising out of or related to these Terms, our website, or our services shall be instituted exclusively in the federal or state courts located in Kings County, New York, and both parties submit to the exclusive personal jurisdiction of such courts.
Technical Testing Environment: Custom websites developed by SnoopDigi are tested for compatibility across the latest stable releases of major web browsers (Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge) on standard desktop computers, and tested for responsiveness on standard Apple iOS and Android mobile devices.
Third-Party Hosting Exclusions: Hosting fees are not included in SnoopDigi’s development quotations. If the Client opts to manage their own hosting server, the Client must provide full, secure root/cPanel access to SnoopDigi. SnoopDigi is not responsible for site crashes, plugin conflicts, database errors, or server latency caused by third-party hosting providers.
Open-Source and Third-Party Dependencies: Our builds may utilize open-source platforms (such as WordPress) and third-party APIs, plugins, and integrations. SnoopDigi is not liable for sudden service disruptions, compatibility failures, or licensing fee changes enacted by third-party software developers or platform operators (such as Google API policies or payment gateway protocols).
If you have any questions, concerns, or require assistance regarding these Terms and Conditions, please contact us through our official channels:
Corporate Entity: SnoopDigi (S-Corp)
Physical Address: 2722 Voorhies Ave, Brooklyn, NY 11235, USA
Support Email: hello@snoopdigi.com
Support Phone: +1 (347) 203-0363
Official Website: snoopdigi.com
At SnoopDigi, we combine creativity and digital expertise to build strong online identities. From developing high-performance websites to improving search visibility and social media engagement, we help your brand reach the right audience.
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